How to choose an AR automation platform.

AR automation was designed to make life easier, not harder. It’s important to choose a platform that requires little training and can be used by anyone, regardless of their experience or technical background and knowhow. Most people shy away from AR automation because they don’t think their business has the bandwidth or expertise to learn and use it. The right platform debunks that myth.
 

Most of today’s B2B buyers were born after 1980 and want fast, convenient interactions, which is why they prefer to communicate via text, email, and chat rather than by phone. Choose an AR automation platform that enables you to chat with customers in real-time through self-service portals and offers robust email capabilities where you can attach invoices, purchase orders, and other important information.
 

AR automation is more than just a platform that creates and emails invoices to customers. By processing credit card payments in a secure, embedded platform, AR automation keeps you away from pricey third-party processors and saves your company thousands on swipe fees that you can put back into the growth of your business.
 

Check fraud is the most common form of financial deceit, and the only way to avoid it is to stop using and accepting checks from customers by giving them more payment options through ACH and credit cards, methods that are far quicker and way more secure than sending paper checks through the mail, where they are vulnerable to theft.
 

Are you providing a difficult process that’s full of friction? AR automation, if done correctly, makes a B2B transaction as simple and seamless as a B2C transaction by embedding Pay Now links in invoice emails and enabling you and your customers to set up AutoPay. Through self-service portals, your customers can securely store payment information in digital wallets, which make paying balances as simple as clicking a button.
 

Pick an AR automation platform that plays well with others – that is, your existing accounting software. You shouldn’t have to waste hours, days, or even weeks starting from scratch or moving years of customer records from one platform to another. Rather than replacing what you and your team are currently using, AR automation syncs with it in minutes and supercharges it with a slate of features and benefits created to get you paid faster and increase cash flow.
 

Failing to comply with industry standards not only leads to costly fines but does irreparable harm to your company’s reputation. Your customers need to know they can trust you, especially when you’re handling their financial data and banking information and their customers’ as well. Leverage an AR automation platform that meets the most stringent guidelines in the industry.
 

Don’t use a platform that does both AR and AP (accounts payable). Stick with a solution that is 100% devoted to AR and handling the large transactions associated with the B2B space. And make sure you choose one that is scalable and won’t be overwhelmed by a busy season or sudden surge in business.
 

You don’t have time to deal with frustrating chatbots or leave messages with outsourced answering services. When you call your AR automation provider with a question, you want to make sure a person picks up the phone. And not just any person – but an in-house, full-time employee who is knowledgeable about AR and the platform and can bring a quick resolution to any issue. Stop playing the waiting game and start growing your business.